SCENARIOS
Staffing Comparison
| METRIC | Current Staffing | +1 Expo | DELTA |
|---|---|---|---|
| Avg Ticket Time | 8.2m | 5.9m | -2.3m |
| Station Load | 78% | 64% | -14.0% |
| Bottleneck Risk | HIGH | LOW | ↓ Improved |
| Quality Score | 82% | 91% | +9.0% |
COSMIC RECOMMENDATION
ANALYSIS
Adding 1 expo reduces avg ticket time by 2.3 minutes and drops station load from 78% to 64%.
The expo bottleneck is the primary constraint during Friday rush. This single hire has the highest ROI of any staffing change.
RECOMMENDATION
Add 1 expo for PM shift. Estimated impact: -28% ticket time, -18% congestion.
COST/BENEFIT
$180/shift cost → ~$420 recovered in faster table turns.